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How to Create Responsive Clients

Practice Type

Practice Management

Module Title

Case Study: How to Create Responsive Clients

Module Provider

Elsevier

Tutors

Caroline Jevring-Back BVetMeds MRCVS

Mark Moran BSc (Hons) C.Eng MIMechE MBA

Module Description

This case-based module focuses on the necessary skills for understanding the client's perspective, building a constructive and trusting relationship with them and maintaining long-term contact using enhanced communication skills.

Three case studies look at:

  • Converting a telephone shopper to a client

  • The importance of gaining agreement through building trust

  • Long-term follow through

CPD Support and Resource

This module contains approximately 50 fully interactive screens including a range of self-assessment questions leading to a printable certificate.

CPD Hours

1 hour

Price of Module

£35 +VAT

Module Code

VP2